Effective date: 19 June 2026
1. About These Terms
These Terms and Conditions apply when you browse, use, contact, or purchase from the Muthi Mysticals website. By using this website, you agree to use it lawfully, respectfully, and in line with these terms.
2. About Muthi Mysticals
Muthi Mysticals is an online retail shop offering spiritual wellness goods, crystals, candles, oils, jewellery, symbolic accessories, decorative ritual-style items, and curated intention-based bundles. Products are offered for cultural, symbolic, decorative, personal-interest, and spiritual wellness purposes.
3. No Guaranteed Outcomes
Product descriptions, guidance, and website content do not guarantee spiritual, emotional, financial, legal, romantic, medical, or personal outcomes. Experiences differ between customers. Our products are not substitutes for professional medical, legal, financial, psychological, safety, or emergency advice.
4. Eligibility and Customer Responsibility
You must be legally able to place an order and provide accurate information at checkout. You are responsible for ensuring that items ordered are suitable for your circumstances and permitted in your location.
5. Product Information
We aim to display product titles, descriptions, prices, images, and availability accurately. Images are representative and may vary slightly from the final item due to natural materials, screen settings, packaging, or product preparation.
6. Orders and Acceptance
Submitting checkout details does not automatically mean an order has been accepted. Orders may be reviewed for product availability, delivery feasibility, payment confirmation, pricing errors, fraud prevention, or compliance concerns. We may refuse, cancel, or refund an order where necessary.
7. Pricing and Payment
Prices are shown in USD unless stated otherwise. Shipping is calculated according to the order value and delivery details. Payment must be confirmed before an order is dispatched. Available payment methods may change as payment gateway integrations are added or updated.
8. Delivery
Customers must provide complete and accurate delivery details. Delivery estimates are provided in good faith and may be affected by courier delays, customs checks, weather, address issues, public holidays, or events outside our control.
9. Returns and Refunds
Returns, replacements, cancellations, and refunds are handled under our Returns & Refunds Policy. Some personal-use, opened, sealed, custom-prepared, aromatic, oil-based, herb-based, or intimate wellness items may not be returnable unless damaged or incorrect.
10. Acceptable Website Use
You must not misuse the website, attempt unauthorised access, submit false information, interfere with security features, copy content unlawfully, or use the site for fraudulent, abusive, or illegal activity.
11. Intellectual Property
The website design, written content, product presentation, images, branding, and layout belong to Muthi Mysticals or are used with appropriate permission. You may not reproduce or reuse them commercially without written permission.
12. Third-Party Services
The website may use third-party services for chat, email delivery, analytics, security, payment processing, and delivery support. These services may have their own terms and privacy practices.
13. Limitation of Liability
To the fullest extent permitted by law, Muthi Mysticals is not liable for indirect loss, disappointment, expected results not occurring, delivery delays outside our control, misuse of products, or decisions made based on symbolic or spiritual interpretations.
14. Changes to These Terms
We may update these terms as the website, payment options, delivery process, or product range changes. The effective date at the top of this page shows the latest version.
15. Contact
If you have questions about these terms, please contact us through the website contact page before placing an order.